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NeuroEstates Support Center

Get help with client accounts, agent workspaces, agency onboarding, listings, AI assistants, NeuroConnect, and platform billing.

SupportAccount, workspace, listing, and request workflow help.
BillingPackage, invoice, trial, cancellation, and reactivation questions.
PrivacyData ownership, export, deletion, and Meta connection questions.

How can we help you today?

Guides

Use tutorials and walkthroughs for registration, dashboards, listings, requests, and AI assistant workflows.

Browse FAQs

Platform Support

Send a support request when something is not working or when you need help with an account workflow.

Contact Support

Email Support

Send us a detailed message and our team will route it to the right department.

Email Support

Frequently Asked Questions

How do I start using NeuroEstates as a home buyer? +

You can browse public listings and agent portfolios without an account. A client account gives you saved listings, viewing requests, client records, uploaded documents, notifications, and cleaner follow-up with agents.

How do I sign up as a real estate agent? +

Open the registration page and choose "Join as agent." You will provide profile details, agency details if relevant, verification information, package selection, optional referral code, and then complete the AI assistant setup before final approval.

Is there an installable app for NeuroEstates? +

NeuroEstates is currently available as a web app and can be installed from supported browsers as a progressive web app. Native Play Store and App Store releases can follow after the web platform and production workflows are stable.

How does the AI protect my privacy and data? +

NeuroEstates uses authenticated workspaces, account separation, private record boundaries, HTTPS on production, and controlled document workflows. We do not sell private agent or agency client databases to competitors. For more detail, review the Privacy Policy.

What happens if I'm not satisfied with an agent I'm connected to? +

If you are using a general platform enquiry, you can continue browsing agents or submit a new request with clearer preferences. If your enquiry came from a specific agent's listing or portfolio, that enquiry remains tied to that agent unless you choose to contact someone else yourself.

How does NeuroEstates make money? +

NeuroEstates is free for property seekers and registered clients. Agents and agencies pay subscription fees for platform workspaces, listings, public portfolios, AI-assisted tools, lead/request tracking, agency packages, and optional add-ons such as NeuroConnect.

What is NeuroConnect? +

NeuroConnect is the Meta Lead Ads integration for NeuroEstates. Agents and agencies can connect authorized Facebook Pages and bring Facebook or Instagram Instant Form leads into their workspace for assignment and follow-up. Live ad-spend and campaign-performance reporting is not included yet.

Technical Support

Having technical issues with the platform?

Email: tech@neuroedge.to

Hours: 24/7 for critical issues

Account & Billing

Questions about your account or subscription?

Email: billing@neuroedge.to

Hours: Mon-Fri, 9AM-5PM CAT (Central Africa Time) UTC/GMT +2 hours

Partnership Inquiries

Interested in partnering with NeuroEstates?

Email: partners@neuroedge.to

Email: partners@neuroedge.to

Additional Resources

Explore these helpful resources to learn more about NeuroEstates:

Platform Status

Check if there are any known issues with NeuroEstates services.

Operational

For urgent issues, email tech@neuroedge.to with the affected page, account type, and screenshot if available.