NeuroEdge Support Center

Find answers, get help, and learn how to make the most of our AI-powered real estate platform.

How can we help you today?

FAQs & Guides

Browse our comprehensive knowledge base with answers to common questions and step-by-step guides.

Browse FAQs

Live Chat Support

Chat with our support team in real-time for immediate assistance with any issues or questions.

Email Support

Send us a detailed message and our team will get back to you within 24 hours.

Email Support

Frequently Asked Questions

How do I start using NeuroEdge as a home buyer? +

Using NeuroEdge as a home buyer is simple and requires no registration. Just visit our homepage and start chatting with our AI assistant. You can ask about properties, neighborhoods, prices, or any real estate-related questions. The AI will guide you through the process and connect you with relevant agents when you're ready.

How do I sign up as a real estate agent? +

To sign up as an agent, click "Agent Login" in the top navigation, then select "Register as Agent." You'll need to provide your real estate license information for verification. Once approved, you can set up your AI assistant, customize your profile, and start receiving qualified leads.

Is there a mobile app for NeuroEdge? +

Currently, NeuroEdge is optimized for mobile browsers and works perfectly on all smartphones and tablets. We're developing dedicated mobile apps for iOS and Android, which will be released in Q2 2026. You can sign up for notifications about app releases on our blog.

How does the AI protect my privacy and data? +

NeuroEdge uses enterprise-grade security measures including end-to-end encryption for all conversations. We never sell your data to third parties. Your information is only shared with real estate agents when you explicitly request a connection. For more details, please review our comprehensive Privacy Policy.

What happens if I'm not satisfied with an agent I'm connected to? +

If you're not satisfied with an agent, you can request a different connection through the AI assistant. Simply explain your preferences or concerns, and the AI will match you with another verified agent in our network. You can also provide feedback about your experience to help us improve our matching algorithms.

How does NeuroEdge make money? +

NeuroEdge is free for property seekers. We generate revenue through subscription plans for real estate agents and agencies who use our platform to generate and manage leads. Agents pay monthly or annual fees for access to our AI tools, lead management system, and premium features.

Technical Support

Having technical issues with the platform?

Email: tech@neuroedge.ai

Hours: 24/7 for critical issues

Account & Billing

Questions about your account or subscription?

Email: billing@neuroedge.ai

Hours: Mon-Fri, 9AM-5PM CAT (Central Africa Time) UTC/GMT +2 hours

Partnership Inquiries

Interested in partnering with NeuroEdge?

Email: partners@neuroedge.ai

Phone: +264 81 345 1170/ +264 85 749 4061

Additional Resources

Explore these helpful resources to learn more about NeuroEdge:

Platform Status

Check if there are any known issues with NeuroEdge services.

All systems operational

Last updated: Just now